How can Brokers/Agents submit a support ticket?

Brokers and agents can submit a support ticket through the Centene Workbench portal, which is designed to streamline the process for agents to access support services. This online platform provides a centralized location for submitting inquiries, tracking the status of tickets, and managing communications with support personnel. Utilizing the portal enhances efficiency and allows for quicker responses to agents’ needs.

The other methods listed, such as faxing, calling customer support, or emailing, may be traditional ways to seek assistance but do not utilize the dedicated systems that are set up for ticket management, which can lead to longer processing times and less organized tracking of issues. The Centene Workbench portal is specifically tailored for such tasks, making it the most effective and appropriate choice for submitting support tickets.