Is it true that the Pre-Enrollment Checklist (PECL) should be reviewed with clients post-enrollment?

The Pre-Enrollment Checklist (PECL) is designed to ensure that potential members understand the various aspects of their healthcare options before they enroll in a plan. Once a client has completed their enrollment, the focus shifts to confirming their understanding of their plan benefits, coverage, and services provided. Reviewing the PECL with clients post-enrollment may not be necessary, as the purpose of the checklist is primarily to facilitate informed decision-making prior to enrollment.

It is vital to clarify any lingering questions they may have at this stage, but the specific PECL review is not required once enrollment has been completed. The focus should instead be on orienting clients to their new plan and ensuring they are aware of how to access services and support. This aligns with best practices for member engagement and satisfaction.