What information is required from members when they report a change of address?

When members report a change of address, it is essential for them to provide their new address along with relevant coverage information. This requirement ensures that the health plan can update their records accurately, maintain effective communication, and ensure that important information, including benefits and coverage details, reaches the members at their correct location. The coverage information helps in confirming that the benefits associated with the member are still applicable at the new address, which could be crucial if the new location falls under a different service area or network. Thus, including both the new address and the relevant coverage information is critical for proper account management and continuity of care.