What is a recommended action if a member is not connected to a primary care provider?

Encouraging and assisting a member in connecting to an in-network doctor is the most beneficial action. This approach promotes proactive health management by ensuring that the member has access to essential healthcare services. Establishing a relationship with a primary care provider is crucial for ongoing health monitoring, preventive care, and managing existing health conditions.

Providing resources and support helps the member navigate the healthcare system, making it easier for them to find a suitable provider who meets their needs and is covered under their plan. This action can also foster a sense of care and engagement, reinforcing the value of a primary care provider in maintaining overall health and wellness.

While submitting an application or providing a list of doctors may seem helpful, they do not directly address the member's immediate need for connection and support in finding the right provider. Waiting for the member to find a provider themselves can lead to delays in care and potentially worsen health outcomes.