What module is used to track complaints about noncompliant activity in brokers or agents?

The Complaint Tracking Module (CTM) is specifically designed to systematically capture and monitor complaints concerning noncompliant activity among brokers or agents. This module provides a structured framework for documenting incidents and assessing their resolution, ensuring compliance with regulatory standards and internal policies.

The CTM enables organizations to identify trends in complaints, implement corrective actions, and maintain oversight over the performance of brokers and agents. This proactive approach not only helps in addressing individual complaints but also aids in enhancing overall compliance practices within the organization.

While other options may deal with different aspects of compliance, such as grievance handling or fraud detection, they do not serve the specific purpose of tracking complaints related to noncompliance by brokers or agents. The focus of the CTM on complaint management makes it the appropriate tool for this kind of oversight.