Which of the following is NOT one of Wellcare's quality drivers?

Wellcare's quality drivers typically focus on aspects that directly influence the care and satisfaction of its members. Member satisfaction/experience and complaints are critical indicators of how well the organization is meeting the needs of its members, reflecting their perceptions of care quality and service. Rapid disenrollment is also significant as it can indicate issues within the service model that need to be addressed to retain members.

Member payments, while essential for the organization's financial health and ability to provide services, do not directly represent a dimension of quality care or service experience. Instead, they pertain more to the administrative and financial structures in place rather than the actual quality metrics that drive member satisfaction and retention. Thus, member payments is the correct answer as it does not fall within the framework of quality drivers that Wellcare emphasizes for enhancing member well-being and ensuring a positive experience in their healthcare journey.