Which of the following is a method to help prevent grievances?

Checking for understanding of plan benefits and costs is a proactive approach that can significantly reduce the likelihood of grievances. When beneficiaries have a clear understanding of their plan, including what services are covered and the associated costs, they are less likely to experience confusion or dissatisfaction. This clarity helps set realistic expectations and enables beneficiaries to make informed decisions about their healthcare, ultimately enhancing their overall experience with the plan.

In contrast, providing vague explanations of services can lead to misunderstandings and unmet expectations, which can result in complaints. Ignoring beneficiary enrollment intent fails to address the individual needs and preferences of beneficiaries, increasing the likelihood of dissatisfaction. Similarly, using generic materials for all beneficiaries does not account for the diverse needs and questions of different individuals, leading to confusion and potential grievances. Therefore, ensuring beneficiaries fully comprehend their plan is essential for preventing issues and promoting satisfaction.