Which statement about the grievance filing process is accurate?

The statement that the grievance filing process must be filed within 60 days is accurate because it aligns with the standard protocols for many healthcare plans, including those governed by the Centers for Medicare & Medicaid Services (CMS). This timeframe provides beneficiaries a fair window to express their concerns or dissatisfaction regarding services, coverage decisions, or any other aspect of their care experience. Specifically, having a 60-day period allows individuals to gather necessary documentation and understand the situations they wish to contest, ensuring they can present their grievances effectively.

The other options do not accurately represent the grievance filing process's requirements. For instance, a timeframe of 15 days would be too short, potentially leading to overlooked grievances due to the rapid turnaround. Claiming grievances can be filed at any time may mislead individuals about the potential limits that can exist in practice. Lastly, indicating that grievances must be filed orally only restricts the method of communication and ignores the importance of allowing written filings, which are often encouraged to ensure clear and precise documentation of the grievance.